The Accelerated Service Delivery Model (ASDM) has positively changed the way we are meeting mission needs. Now innovation is only a few weeks away whereas we were waiting years prior to the creation of the ASDM
Celeress laid out a modernization plan that leveraged existing enterprise technologies at CBP. This led to extreme cost savings and rapid delivery while still adding efficiencies in support of our mission.
The team worked closely with our field users to understand the mission needs and carefully explained how technology will play a role. All stakeholders felt that they had ownership of the product.